Seriously good gourmet food - terms and conditions - we delivery right to your door gourmet food, organic food, seafood, cream teas, home delivery foods, taste of cornwall, sausages, meats, beef burgers, hogs pudding, cornish pasties, fish, organic sausages, organic, chicken fillets, port chops, giant crab claws, smoked salmon, cornish cheeses, gourmet bbq food, scallops, monkfish kebabs, smoked duck, pheasants, aberdeen angus beef, bbq, barbeques, barbeque food, barbeque hampers, bbq sauces, barbeque sauces, bbq marinades, cornish country meats, oxenpark farm, primrose herd, tywardreath butchers, rosuick organic farm, boddinick organic foods, norman brooks, cornish cuisine, boddingtons berries, barwick farm, helford creek, nancarrow organic foods, south torfrey organic farm, m stevens and son, the cornish chilli company, chough bakery, the cheese shop, toppenrose dairy, cornish country larder, lynher dairies, whalesborough farm foods, lost garden of heligan charcoal,

What You Pay
Some fish and meat prices are subject to availability and seasonal fluctuation, therefore some fish and meat products may change slightly from the published prices. Your attention is alerted at the point of making your selection. All of our prices include VAT where applicable.

Delivery Charges
Deliveries are scheduled from Tuesday to Friday (no deliveries on Mondays) and cost £5.75. Unfortunately courier companies do not deliver as standard on Saturdays. We can deliver to most of mainland UK excluding Grampian and parts of Highland Scotland.

Out of Stock Items
Occasionally items are unavailable. We will usually contact you by phone, but if we can't reach you we will make a substitution of equivalent or greater value and as close to what you have ordered as possible. In the event that you have ordered a specialist item which is not in stock, we will contact you to suggest a replacement. If we are not able to contact you we will leave this item out of your delivery and you will only be charged accordingly. Your card will only be debited for the goods that are dispatched to you. You are not obliged to accept replacements, should you decide you do not want a replacement please dispose of it and let us know. You will not be charged for rejected replacements.

Pack sizes
Please note that pack sizes for all of our fresh produce are approximate to within 10%. You will receive your itemised invoice and statement of your credit card with you order.

Credit Card Security
We use HSBC merchant banking services. The security of your credit card details are very important to us and we have selected HSBC as a UK high street name that can assure us that your details are protected at all times. All credit card numbers are entered and held on a secure server. Credit card details are never sent by email.

Your Right to Cancel Your Order
For non-perishable goods we are please to provide you with a 7 working-day cancellation period (this is from the day following receipt of your order). If you decide you no longer wish to purchase the goods they can be returned, unopened, to Seriously Good. We can arrange for our courier company to collect from you and this charge is made at cost (usually £8). Your credit card will be refunded within 30 days. This cancellation period does not apply to our perishable goods.

Non-Payment Charges
Credit or debit cards that cannot be authorised (and any other forms of payment that are not honoured) will incur extra charges. Interest will be charged on all overdue invoices at the maximum prevailing rate.

Complaints
We do monitor your feedback and trust that you will always receive excellent service from us and our distribution company. However, in the event that you have a complaint about either your order or our service please get in touch with Angie on 0870 241 7027 or via the online enquiry form and we will respond to you within 48 hours (we aim to offer you the best possible customer service and our intention is always to respond immediately to any complaints). We do have a customer complaints procedure and this can be emailed to you at your request. In the event that you do alert our attention to a problem, your complaint will be dealt with quickly and taken seriously and the problem and outcome recorded. We know that mistakes can be made, we aim to limit the amount of mistakes made and to learn from them. Your statutory consumer rights are not affected.

PRIVACY

Your Privacy, Our Policy
Your details are only held by Seriously Good Ltd. We do not disclose, pass on or sell your information to anybody, ever! You have the option to join our mailing list, but we do not store your details for contact purposes unless you have given us permission to do so and we do not send unsolicited information to customers. All information is collected lawfully in accordance with the Data Protection Act 1998.

Cookies
We do use cookies to keep track of the contents of your shopping cart once you have selected an item. You can disable cookies, please refer to your operating system. However please be aware that our site uses cookies in the context of carrying data from one page to another. This is particularly essential in locking your selection to your basket and without using cookies the shopping basket will not work. You will be able to view products but not put any products into the shopping basket on a reliable basis. You can always telephone your order through instead.

If you have a concern or question relating to privacy, please contact us on 0870 241 7027 or via the online enquiry form.